Privacy Policy

Last updated: November, 2025

Providence Pilates Center values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, schedule a class, or interact with us through our partner platforms such as Mindbody.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, email address, phone number, and emergency contact details.

  • Account and Booking Details: Class reservations, membership information, and attendance records.

  • Payment Information: Payments are securely processed through Mindbody. We do not store your full payment card details on our own servers.

  • Technical Information: IP address, browser type, and browsing behavior collected through cookies or analytics tools when you visit our website.

2. How We Use Your Information

We use your information to:

  • Schedule and manage classes, sessions, and memberships.

  • Process payments and send receipts.

  • Communicate with you about class updates, schedule changes, or studio news.

  • Share promotions, special offers, or wellness updates (with your consent).

  • Improve our services, website experience, and client communications.

  • Comply with legal, tax, and business obligations.

3. Booking and Payment Processing (Mindbody)

Providence Pilates Center uses Mindbody to manage class scheduling, accounts, and payments.
When you create an account, register for a class, or make a payment, your information is processed and stored by Mindbody, which has its own secure privacy and data protection policies.

You can review Mindbody’s Privacy Policy here: https://company.mindbodyonline.com/legal/privacy-policy

4. Marketing & Communication Preferences

We may send you updates about classes, workshops, or special offers via email or text message.
You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly.

5. Sharing Your Information

We do not sell or rent your personal information. We may share limited information only with:

  • Service providers that help us operate our business (such as Mindbody, email systems, or marketing tools).

  • Legal authorities if required by law or to protect our rights and safety.

All service providers we work with are required to keep your data secure and use it only as necessary to perform their services.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our site. This information helps us improve your experience. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly without them.

7. Data Security

We take reasonable and appropriate measures to protect your personal information from loss, misuse, or unauthorized access. However, no internet-based system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You may request to:

  • Access, correct, or update your personal information.

  • Delete your data, where legally permitted.

  • Withdraw consent for marketing communications at any time.

To make a request, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Providence Pilates Center
📍 5 Lincoln Avenue, Providence, RI 02906
📧 hello@providencepilatescenter.com
📞 401-595-8462
🌐 providencepilatescenter.com